VolunteerFlow vs VolunteerHub
How VolunteerFlow and VolunteerHub handle volunteer registration, scheduling, check-in, hours, communication and reporting, how each one charges, and what moving your records involves.
VolunteerHub details were checked against volunteerhub.com on . Products and prices change, so confirm anything important with each company.
Two products that overlap a lot
Volunteer management with modules for the work around it
Volunteer records, applications, events and shifts, check-in, hours, email and a volunteer app, with modules for animals, donations, inventory and training. Three plans billed monthly or yearly, with unlimited volunteers and events.
Volunteer recruitment, scheduling and management
VolunteerHub covers registration, scheduling with landing pages, waitlists, check-in, hours, email and text reminders, reporting and a volunteer app. It has three plans, billed annually with a set-up fee on Plus and Pro, and lists many features as optional.
Where they start from different places
How you pay
VolunteerFlow: A monthly or yearly plan that covers every event and program you run, with no set-up fee on its plans.
VolunteerHub: A plan billed annually, plus a set-up fee on Plus and Pro. Enterprise is quoted.
What is in the plan
VolunteerFlow: Unlimited volunteers and events on every plan. Plans differ by admin seats and features, and some features can be added to a smaller plan.
VolunteerHub: Events are unlimited, with a limit on active users. Several features, such as the kiosk, advanced waivers and CRM integrations, are listed as optional.
Background checks
VolunteerFlow: Direct Checkr and Sterling integrations on the Impact plan.
VolunteerHub: Sterling Volunteers and PeopleFacts integrations, listed as optional.
Scope
VolunteerFlow: Volunteer management plus modules for animals, donations, inventory, surveys and programs.
VolunteerHub: Volunteer recruitment, scheduling, check-in, hours, communication and reporting, with optional fundraising, recognition and CRM integrations.
Feature and pricing comparison
VolunteerFlow plans are Launch, Flow and Impact; VolunteerHub plans are Plus, Pro and Enterprise. VolunteerHub's pricing page does not say in text which plan includes each feature, so rows describe what it lists, and say when a feature is listed as optional.
| Capability | VolunteerFlow | VolunteerHub |
|---|---|---|
| Pricing and plans | ||
| How the price is set | Three plans (Launch, Flow and Impact) at a fixed price, billed monthly or yearly, plus optional add-ons and extra admin seats. | Three plans: Plus, Pro and Enterprise. Plus and Pro show a starting monthly price billed annually with a set-up fee. Enterprise is quoted. |
| Published prices | $100, $300 or $600 a month, or $1,000, $3,000 or $6,000 a year. | Plus starts at $143 a month and Pro starts at $288 a month, both billed annually plus a set-up fee. Enterprise: contact them for pricing. The set-up fee amount is not shown. |
| Volunteers and events | Unlimited volunteers and events on every plan. | Unlimited events. Each plan has a limit on active users, and a volunteer who has not signed up for an event in twelve months stops counting toward it. We did not find the limits on their pricing page. |
| Billing | Monthly, or a year paid up front at the price of 10 months. | Billed annually, plus a set-up fee. We did not find a monthly option. |
| Optional features | Optional monthly add-ons, for example waivers ($19), certification tracking ($19) or a file library ($12). | Their pricing page marks several features as optional, including advanced waivers, the kiosk, advanced permissions, group manager, data import and export, configurable forms, volunteer recognition and fundraising. |
| Volunteers and registration | ||
| Volunteer records | One ongoing record per volunteer, with custom fields, notes, documents and event history, on every plan. | A central volunteer database with contact details, skills and availability. Volunteers can update their own records, and duplicate records are detected so admins can merge them. |
| Registration forms | Online application forms with your own questions on every plan. | Configurable forms let you ask extra questions of volunteers in a particular user group. Listed as optional. |
| Groups | A group leader can reserve several spots on an event on every plan. Saved volunteer groups in People are on Flow and Impact. | User groups can limit who may register for an event or reserve its spots for a group. A group manager can see the registrations of their group members. Group manager is listed as optional. |
| Scheduling and events | ||
| Events and sign-up | Events with shifts, spot limits and volunteer self sign-up on every plan. An event can be posted with its date to be announced, so volunteers register interest. Automatic schedule building on Flow and Impact. | Volunteers self-schedule from any device. Admins create events (opportunities) with their own landing pages, see who has registered, print rosters and send reminders. |
| Waitlists | Full shifts take a waitlist, and the next volunteer is moved in when a spot opens, on every plan. | A volunteer can join a waitlist when an opportunity is full, and is registered and notified when a spot opens. |
| Automation | Workflow automations with triggers and actions. Launch includes 2 workflows; Flow and Impact allow more. | Workflows add trigger and action automation to the site. |
| Hours and attendance | ||
| Check-in | A kiosk check-in station and QR codes on every plan. The volunteer app can also run as a check-in station. | Self check-in, admin check-in or both. Volunteers can also check in and out in the mobile app with a daily code. The kiosk and OnSite screens are listed as optional, and name tags can be printed at check-in with a Brother label printer. |
| Hours | Kiosk check-out records hours, staff can log hours, and volunteers can submit their own hours in the portal or app for staff approval, on every plan. Hours reports and the grant report are on Flow and Impact. | Hours can be granted at registration, check-in or check-out. They can also be entered by hand, reported by volunteers, or recorded by a QR or numeric code. |
| No-shows and attendance | Each record shows attended, no-show and late-cancel counts, plus late arrivals and early departures, on every plan. | No-shows can be identified, tracked and adjusted, and automated reminders aim to reduce them. |
| Communication | ||
| Bulk and scheduled email on every plan. | Email messaging, and automated emails that go to individuals or groups at set times. | |
| Text messages | Included on every plan: 10,000, 50,000 or 100,000 texts a year on Launch, Flow and Impact. Each organization texts from its own registered number after a one-time carrier registration, and volunteers opt in before they get texts. | Text messaging with volunteer opt-in and opt-out, automated reminders, and one-to-one or group texts. |
| Reminders and automatic messages | Automatic reminders before events by email, text or both, and push notifications to the volunteer app. | Automated reminders and last-minute change notices, and thank-you messages sent after an opportunity is fulfilled. |
| Documents and requirements | ||
| Waivers | Digital waivers with e-signature, including at the kiosk, with a parent or guardian signing for a minor by emailed link and each signed waiver downloadable as a PDF. On Flow and Impact or with a $19 add-on. | Advanced liability waivers: several electronic waivers per event, minors’ waivers signed online by a parent or guardian, an optional expiration date for each waiver, and sign-up blocked until required waivers are signed. Listed as optional. |
| Certifications and training | Certification tracking with expiry dates on Flow and Impact or a $19 add-on. Training courses on every plan. | User groups can mark who is trained, for example CPR-trained, and limit sign-up to them. We did not find expiry dates for training or certifications on their public pages. |
| Background checks | Direct Checkr and Sterling integrations on Impact. On other plans, staff can record that a check was done. | Integrations with Sterling Volunteers and PeopleFacts. Listed as optional. |
| Reporting and data | ||
| Reports | A dashboard on every plan. Standard reports, a custom report builder, scheduled reports and a grant report on Flow and Impact. | Standard reports such as rosters, sign-in sheets and registration history, and custom reports that can be saved as templates and shared with other admins. Reports can be filtered by user group. |
| Import and export | Free self-serve CSV and Excel imports on every plan, including past events, rosters and hours, with a review step, or a done-for-you import for $200 one-time. A full Excel export on every plan. | An initial import of your volunteer data is part of set-up. Data import and export is listed as optional. |
| Integrations | On Flow and Impact: signed webhooks, Slack, Microsoft Teams, and Zapier or Make through webhooks. | Zapier, plus optional CRM integrations with Raiser’s Edge and Raiser’s Edge NXT, Blackbaud CRM, Luminate CRM, Altru, eTapestry and Salesforce. |
| Mobile and support | ||
| Mobile apps | A volunteer app for iPhone and Android. Staff manage everything in a web browser. | A volunteer app for iPhone and Android that shows the day’s schedule and lets volunteers check in and out. |
| Onboarding and support | Help center, in-app support requests and email. | Personalized onboarding, training sessions, and support through a knowledge base, training materials, webinars and their support team. |
How each one charges
The two are priced on different terms, so there is no single like-for-like figure. Price the plan that includes the features you need, for the way you run volunteers.
VolunteerFlow: monthly or yearly plans
| Plan | Monthly | Yearly | Admin seats |
|---|---|---|---|
| Launch | $100 | $1,000 | 5 |
| Flow | $300 | $3,000 | 15 |
| Impact | $600 | $6,000 | 50 |
- Unlimited volunteers and events on every plan.
- No set-up fee on the plans.
- Pay monthly, or pay for a year up front at the price of 10 months.
- 30-day free trial, no credit card.
VolunteerHub: annual plans with a set-up fee
| Plan | Price | Billing |
|---|---|---|
| Plus | From $143 a month | Billed annually + set-up fee |
| Pro | From $288 a month | Billed annually + set-up fee |
| Enterprise | Contact them | Quoted |
- Unlimited events, with a limit on active users per plan.
- The set-up fee amount and the user limits are not shown on the pricing page.
- Several features are listed as optional.
- We did not find monthly billing on their pricing page.
From the VolunteerHub pricing page (opens in a new tab). “Starting at” prices are theirs; your quote may differ.
Moving from VolunteerHub works through files
There is no direct connection between the two. The move is a set of files you export, check and import.
Export from VolunteerHub
VolunteerHub lists data import and export as an optional feature. Ask them what you can export from your account and in which format.
Prepare the files
Check the columns, tidy duplicates and decide which past events and hours to bring across.
Import and review
VolunteerFlow imports volunteers, and past events with rosters and hours, from CSV or Excel, and shows every row for review before saving.
- 1, Export from VolunteerHub
- 2, Prepare the files
- 3, Import and review
Waiver signatures and uploaded files are not imported in bulk. We can also import your data for you for $200 one-time. See how switching to VolunteerFlow works.
Other things each one offers
VolunteerHub also offers
- Optional volunteer recognition, with points and a leaderboard.
- Optional volunteer fundraising, with a processing fee.
- Optional single sign-on.
- Name tag printing at check-in with a Brother label printer (optional).
- Integrations with Raiser’s Edge, Blackbaud CRM, Luminate CRM, Altru, eTapestry and Salesforce (optional).
- Personalized onboarding and training sessions.
VolunteerFlow also includes
- Animal records. Animal profiles, medical records and adoptions on Impact, or an add-on on request.
- Donations. Donation tracking and campaigns on Flow and Impact, or an add-on.
- Inventory. Supplies and equipment tracking on Impact, or an add-on on request.
- Training courses and expiry dates. Training courses on every plan, and certification tracking with expiry dates and alerts.
Running an animal rescue or shelter? See VolunteerFlow for animal rescues, or browse all VolunteerFlow features.
Questions to answer before you choose
- Which features do you need, and are they in the plan you are pricing or listed as optional?
- Does a set-up fee, billed annually, suit how you budget, or do you want to pay month to month?
- How many active volunteers will you have, and does the plan limit that?
- Do you need background checks inside the system, and with which provider?
- How many texts a year will you send to volunteers?
- Do you need to track document or certification expiry dates?
- Do you need records beyond volunteers, such as animals, donations or inventory?
- Which systems does volunteer data need to reach, such as a CRM?
Also comparing other systems? Read VolunteerFlow vs Volgistics or VolunteerFlow vs VolunteerLocal, or see all comparisons.
Common questions
What is the difference between VolunteerFlow and VolunteerHub?
Both handle volunteer registration, scheduling, check-in, hours, email, reporting and a volunteer app. VolunteerHub plans are Plus, Pro and Enterprise, billed annually with a set-up fee, and it lists many features as optional, such as the kiosk, advanced waivers and CRM integrations. VolunteerFlow has Launch, Flow and Impact plans billed monthly or yearly, with unlimited volunteers and events on every plan, and adds modules such as animal records, donations and inventory.
How does pricing compare?
They are priced differently, so compare with your own numbers. VolunteerFlow is $100, $300 or $600 a month (or 10 months’ price for a year) and has no set-up fee on its plans. VolunteerHub shows Plus from $143 a month and Pro from $288 a month, both billed annually plus a set-up fee, and quotes Enterprise. The plans include different features, so check that what you need is in the plan you price.
Does VolunteerFlow charge a set-up fee?
No, not on its plans. Guided Event Launch is an optional one-time service if you want help from our team. VolunteerHub shows a set-up fee on Plus and Pro, and does not show the amount on its pricing page.
Does VolunteerFlow support background checks?
Yes. The Impact plan connects directly to Checkr and Sterling. On other plans, staff can record that a check was done. VolunteerHub lists integrations with Sterling Volunteers and PeopleFacts as optional.
Does VolunteerFlow send text messages?
Included on every plan: 10,000, 50,000 or 100,000 texts a year on Launch, Flow and Impact. Each organization texts from its own registered number after a one-time carrier registration, and volunteers opt in before they get texts. VolunteerHub lists text messaging with opt-in and opt-out and automated reminders.
Can I move from VolunteerHub to VolunteerFlow?
VolunteerHub lists data import and export as an optional feature, so ask them what you can export from your account. VolunteerFlow imports volunteer lists and past events with rosters and hours from CSV or Excel for free, with a review step before anything is saved. Waiver signatures and uploaded files are not imported in bulk. We can also import your data for you for $200 one-time.
Does VolunteerFlow work for animal rescues and shelters?
Yes. Alongside volunteer management, the Impact plan includes animal profiles, medical records and adoptions, and the module is available as an add-on on request.
Can I try VolunteerFlow before buying?
Yes. The free trial lasts 30 days and does not need a credit card. You can also book a demo.
Sources and notes
VolunteerHub information on this page comes from these pages on volunteerhub.com, checked on . If something here is out of date, tell us at support@volunteerflow.us and we will correct it.
- volunteerhub.com/pricing
- volunteerhub.com/
- volunteerhub.com/platform/volunteer-database
- volunteerhub.com/platform/group-organization
- volunteerhub.com/platform/volunteer-check-in
- volunteerhub.com/platform/mobile-app
- volunteerhub.com/platform/volunteer-hour-tracking
- volunteerhub.com/platform/text-messaging
- volunteerhub.com/platform/volunteer-liability-waivers
- volunteerhub.com/platform/reporting
- volunteerhub.com/platform/client-success
VolunteerHub is a product of BetterGood, and its name is used here only to identify it. VolunteerFlow is not affiliated with, endorsed by or sponsored by VolunteerHub or BetterGood.
See VolunteerFlow with your own events
Try it free for 30 days with no credit card, or book a demo and bring your questions about moving from VolunteerHub.
Planning the move? See how switching works.